Returns & Exchanges

At Stern's Coffee, we strive to ensure your satisfaction with every roast; however, due to the perishable nature of our food products, we can only accept returns on non-food items or unopened coffee within 14 days.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone with your order number and the reason for your return request.

• 2.
  Verification

  Our team will review your request to ensure the items are eligible for return according to food safety regulations and our quality standards.

• 3.
  Shipping the Item

  Once approved, securely pack the unopened product in its original packaging and ship it back to our roastery at the address provided.

• 4.
  Refund Processing

  After we receive and inspect your item, a refund will be issued to your original payment method within 7-10 business days.