Frequently Asked Questions
Everything you need to know about Stern's Coffee
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and pack them in specialized bags with one-way valves. This process ensures that you receive the freshest aroma and flavor possible directly to your doorstep.
What are the available shipping options and delivery times?
We offer express home delivery and pickup point options across the country. Typically, orders are processed within 24 hours and delivered within 3 to 5 business days.
Can I order coffee ground for a specific brewing method?
Yes, you can choose the grind level on each product page. We offer specific grinds for Espresso, Moka Pot, Filter, Cold Brew, and Turkish coffee, as well as whole beans.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened coffee bags. However, if there is a defect with the packaging or an error in your order, please contact us within 14 days for a replacement or refund.
Do you offer subscription services for regular coffee delivery?
We do! You can set up a recurring subscription for your favorite blends and enjoy a discount on every order, ensuring you never run out of fresh coffee.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a secure checkout experience.